How Do I Report a Problem with an Order?
We hope that problems will not arise with any orders, but if you happen to find an issue with a package that has arrived, you can use the use the ‘get support’ button on the seller’s shop page. The seller will receive an email notifying them of your issue and they will respond as quickly as they can with all relevant information.
I Shop JW is a free service and so we do not moderate issues between sellers and buyers. We encourage all sellers to resolve issue between themselves. And if all else fails, We recommend selling and buying through Paypal because they already have an amazing support and dispute system for anyone who purchases or sells through their platform.